Most orders are filled in 1 to 2 business days. All of our products are new and are guaranteed to arrive in perfect condition.  We will promptly exchange any defective items and we will pay return shipping costs.  We will exchange other items if they are returned in like-new condition and the the customer pays return shipping.  Please email us within 7 days of purchase for a return authorization before returning any items. help@pvpowerstore.com

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